Return Policy
Returns & Exchanges Procedures:
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No returns or exchanges will be accepted for product that has been used.
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No returns or exchanges will be accepted for product that has been received over 7 days before the initial request to return.
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A 20% restocking fee will be charged on all returns
- All Products will be inspected prior to issuing a refund for compliance with our return policy. If a product is found to be improper and not in compliance with our return policy a refund will not be issued and we will be unable to ship the product back to you without receiving payment for the reshipping costs.
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All returns or exchanges must be arranged by email at contact@CHEFXCASINO.com prior to sending the extensions.
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All returned merchandise must be unused and in resaleable condition.
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Shipping returns back to Pro Extensions is at the expense of the customer.
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Insurance should be considered when shipping the item back to Pro Extensions. We can not guarantee it will arrive to us the way it arrived to you.
Shipping & Returns
SHIPPING POLICY
Our rates are the same regardless of the service that we use. The ultimate method of shipping your package is at our discretion unless a premium service is purchased by you.SHIPPING METHOD
CHEFXCASINO.com uses a variety of methods to ship your purchase! We typically analyze your order as a whole and determine which method will enable you to receive your package in the most efficient maner! We use the United States Post Office on most of our small orders. We typically use a First Class Service on small and light items. We use US Postal Priority Service on medium sized orders. When your order is Bulky or Heavy we will often send your package by DHL or UPS. The ultimate decision to decide whether to send an item via DHL/UPS or US Postal Service will also depend on your location within the United States.SHIPPING TIME
Our warehouse is centrally located in Indianapolis, IN However, many of our shipments to the West Coast will be shipped in Priority envelopes to speed up your delivery. Priority is a stated shipping time of 2-3 days but is not guaranteed. The other services all vary depending on location. Often delays in shipping can occur for reasons outside of our control. It is a rare circumstance, but sometimes an items could take up to two weeks for ultimate delivery. If you have any concerns about the shipping method we will use feel free to E-MAIL us at contact@CHEFXCASINO.comHANDLING TIME
Our warehouse maintains inventory for many different industries, but we typically can ship most orders within 1 business day after receiving payment. Handling time often depends on the time of day your payment is received. Many items will receive same day shipping and rarely will items ever ship later than 2 business days after payment is received. You will receive an email letting you know when your item has been shipped. You should expect a 2 day handling time for your package to be shipped, but that is typically the worst case scenario. As mentioned above, many items have a same day or one day handling time.
